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Channel: Experts Who Get It. » Policies & Procedures
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Can You Afford NOT to Have a SAM Strategy?

Most of the customers I speak with agree that having a Software Asset Management (SAM) plan is a REALLY GOOD IDEA. A significant number of them then tell me that they can’t afford the project. My...

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Top 5 Areas of Focus to Drive Solution Adoption Across Your Contact Center...

“You have invested numerous resources to implement the latest solutions within your contact center. You have trained your employees and you have made their lives so much easier – or, at least that was...

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BYOD Policy in Action – Part 1

The Problem Bring your own device (BYOD) means something different to everyone you talk to. Is it company issued mobile devices, is it the employee’s mobile devices, or is it employees bringing their...

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